Welcome to Rivora Systems. By accessing and using our website and services, you agree to the following terms and conditions. Please read them carefully.
1. Definitions
- "Company," "We," "Our," or "Us" refers to Rivora Systems.
- "Client," "You," or "Your" refers to individuals, businesses, or entities engaging with our services.
- "Services" refer to software development, application development, website development, and other technology-related services provided by Rivora Systems.
2. Acceptance of Terms
By signing a project proposal, statement of work, or checking a confirmation box, you explicitly agree to these terms. Continued use of our services constitutes acceptance.
3. Services Offered
- Custom software development
- Mobile and web application development
- Website design and development
- API and backend system development
- Consulting and technical support
4. Client Responsibilities
- Provide accurate and complete project requirements.
- Cooperate and communicate promptly for project progress.
- Delays caused by the Client may result in adjusted timelines or additional fees.
- Ensure compliance with all applicable laws when using our services.
5. Payment Terms
- Pricing is determined based on project scope and agreement.
- 50% payment is required upfront; remaining 50% upon delivery.
- Late payments incur 1.5% monthly interest and may suspend services.
- Deliverables remain our property until full payment is received.
- No refunds for completed work after 30 days post-delivery.
6. Intellectual Property
- All custom-developed work becomes the Client's property upon full payment.
- The Client assumes responsibility for third-party component licenses.
- We retain rights to use non-confidential work for portfolios unless otherwise agreed in writing.
7. Confidentiality
- Confidential Information includes trade secrets, business plans, and technical specifications.
- Obligations survive termination for 2 years.
8. Limitation of Liability
Our total liability is limited to the amount paid by the Client for the specific service. We are not liable for indirect, incidental, or consequential damages.
9. Termination
- Either party may terminate with 14 days’ written notice.
- The Client must pay for all work completed up to the termination date.
10. Warranty & Support
- 30-day bug-fix warranty for delivered software.
- Post-warranty support available at $95/hour unless otherwise agreed.
11. Governing Law
These terms are governed by the laws of the Netherlands. Disputes shall be resolved in courts within this jurisdiction.
12. Dispute Resolution
Parties agree to mediate disputes in good faith for 30 days before pursuing litigation.
13. Force Majeure
We are not liable for delays caused by pandemics, natural disasters, wars, or third-party service outages.
14. Changes to Terms
We reserve the right to modify these terms. Continued use after changes constitutes acceptance.
15. Severability
If any clause is deemed unenforceable, the remaining terms remain valid.
For questions, contact us at [email protected].